Biscuits, Anyone?
Monday, June 16th, 2008There comes a point in the career of the modern entrepreneur when you’re likely to hear him asking, “Do you want fries with that?” In my case, it goes, “Do you want fries, a hash brown, gravy, or grits?”
Last week, I took a job at the local Biscuitville, a breakfast-only fast food restaurant serving North Carolina and Virginia. I’m enjoying the heck out of this. I used to work at Wendy’s, about 10 years ago. I remember long days at the drive through window. Coming back to that environment has shown me that running a drive-through is like riding a bike; once you learn it, you never forget. I’m also really impressed with the speed and accuracy of the ordering at Biscuitville. Working there has been somewhat Zen-like for me over the past few days. I had forgotten the degree of presence and concentration it takes to process orders quickly, one after another after another.
I’m not 100% sold on this company or opportunity, mainly because of the logistics of the scheduling and the fact that they’re limited to this local region, but if I do decide to stick with them, my mind is already racing with ideas. For example, I’ve noticed that service times are heavily impacted by customers taking a long time to put their money away and drive up to the second window. There may be a way to implement a payment and order taking system that removes this bottleneck. Also, what if I made an effort to tell all my friends where I was working, and a lot of them became regular customers? What if a group of 4-5 people had a daily or weekly breakfast meeting there? Unfortunately, a fast food place doesn’t work well for that, but that’s just an example.
See picture for details
